All customers are required to obtain written confirmation from our office for any refunds related to cancelled trips or services. Refunds will be processed by our Accounts Department within 15 to 30 days from the completion of the trip and/or upon receipt of the respective funds from associated vendors, partners, and authorities in India, Nepal, Tibet, etc.

Please note the following important terms regarding refunds:

Refunds will be issued in Indian Rupees (INR) only.
Applicable deductions will be made, including but not limited to:
Local and intermediary bank fees
Company service charges
Cancellation charges
Government taxes
Any other administrative or transfer-related costs

Additionally, an 18% GST (Goods & Services Tax), as per Indian government regulations, will be charged separately on all cancellation invoices or consultancy bills. This tax is applicable over and above the invoice value.

All applicable refunds to Indian residents will be processed only to an Indian bank account or to the original account from which the booking payment was made. To initiate the refund process, travellers must submit an authority letter in the prescribed format, including complete bank account details, to our Accounts Department.

Additionally, a No Objection Certificate (NOC) must be provided before any refund is disbursed. Please ensure all necessary forms are duly completed and submitted for timely processing.

If a payment is received from an international location or foreign bank account—whether in foreign currency or Indian Rupees—the refund will be processed through the same channel used for the original payment, typically via the SWIFT bank transfer system.

Please note:
Outward remittances from India involve high processing costs and extensive documentation for the company, its accountants, and bankers.

Refunds will be issued only in Indian Rupees, and the intermediary bank will convert the amount into the recipient's local currency (e.g., USD, AUD, GBP, EUR) based on the prevailing exchange rate on the day of transfer.

All outward remittance charges, bank fees, and currency conversion losses are to be borne by the traveller/customer.

Important Note:
We do not accept INR payments from non-Indian passport holders. If such payments are made, issuing refunds requires additional formalities such as NOC and eFIRC from the Indian bank involved in the transaction, which can be complex and time-consuming.

To avoid delays and complications, please ensure that:
Payments made to our Indian bank account are sent in foreign currency.
You use the correct remittance channel suited for international transactions.

All refunds for payments made in cash will be processed only through bank cheque or NEFT/RTGS transfer. We do not offer refunds in cash under any circumstances. Refunds will be issued strictly to the traveller’s registered bank account.

Refunds will be issued strictly in Indian Rupees (INR), in accordance with the laws of India. For international transactions, the refunded amount will be transferred in INR and converted to the beneficiary’s local currency by the intermediary bank. The final amount received may be subject to deductions due to currency conversion charges or intermediary bank fees.

The beneficiary is solely responsible for all charges related to international wire transfers, including but not limited to SWIFT fees, intermediary bank charges, and the cost of submitting forms such as 15CA/15CB, if required.